What We do

Call Centre

Managed Service

Integration

Call Centre Solutions

KykIT build, migrate and deploy cost effective and highly scalable Call Centre  Solutions - our key enabler being AWS Connect. Our implementation will allow you to scale in and out of your solutions based on varying demand, reduce you AHT and grow your TNPS, all the while optimising your costs to be usage based with no lock in.

Integration

Managed Service

Integration

IT Consulting

10 years AWS experience in consulting and implementation across multiple AWS services leveraging the AWS Well Architected Framework. We bring our innovation in the AI, Sentiment Analysis, Conversation Bots, CTI Connectors and Business Critical Application Migration to the Cloud. With all of our solutions  implicitly automated.

Managed Service

Managed Service

Managed Service

Cloud Solutions

Extensive IT consulting experience in delivering cloud solutions within AWS and applications leveraging highly scalable technology solutions. We offer turn-key delivery and support, enterprise integration, User Experience Design, optimisation of your workforce and managed service solutions for your business.

How we do it

Contact Centre

AI & Sentiment Analysis

AI & Sentiment Analysis

Our Multi-Channel Call Centre solution that is cloud based, uses Amazon Connect, simple to deploy with point and click call flow management with costs based on usage with zero lock-in.

AI & Sentiment Analysis

AI & Sentiment Analysis

AI & Sentiment Analysis

By using our Sentiment Analysis as a veneer over your Call Centre solution, First Call Resolution is drastically reduced by providing a seamless multi-channel personalised interaction.

Natural Language Bots

AI & Sentiment Analysis

Natural Language Bots

Under the covers is a highly sophisticated chat bot cloud solution, but the customer see's a simple solution that drives down costs, increasing retention and serves contextual information quickly.

CTI Connectors

CTI Connectors

Natural Language Bots

Seamless handover and fast look up of customer information, driving down AHT, whilst minimising the traditional manual call centre agent actions of slow cumbersome look-ups.

Insights

CTI Connectors

Polly & Lex

Customisable customer insights and dashboards powered by the KykIT call centre solution, enabling increased business performance as insights are provided in seconds with decisions able to be made quickly.

Polly & Lex

CTI Connectors

Polly & Lex

Leveraging Amazon Polly for natural contextual customer experience, coupled with Amazon Lex for speech recognition and natural language conversations to cater for a multi channel call centre solution.

Underpinning Technology

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