What We do

KykIT build, migrate and deploy cost effective and highly scalable Call Centre  Solutions - our key enabler being AWS Connect. Our implementation will allow you to scale in and out of your solutions based on varying demand, reduce you AHT and grow your TNPS, all the while optimising your costs to be usage based with no lock in.

10 years AWS experience in consulting and implementation across multiple AWS services leveraging the AWS Well Architected Framework. We bring our innovation in the AI, Sentiment Analysis, Conversation Bots, CTI Connectors and Business Critical Application Migration to the Cloud. With all of our solutions  implicitly automated.

Extensive IT consulting experience in delivering cloud solutions within AWS and applications leveraging highly scalable technology solutions. We offer turn-key delivery and support, enterprise integration, User Experience Design, optimisation of your workforce and managed service solutions for your business.

Our Multi-Channel Call Centre solution that is cloud based, uses Amazon Connect, simple to deploy with point and click call flow management with costs based on usage with zero lock-in.

By using our Sentiment Analysis as a veneer over your Call Centre solution, First Call Resolution is drastically reduced by providing a seamless multi-channel personalised interaction.

Under the covers is a highly sophisticated chat bot cloud solution, but the customer see's a simple solution that drives down costs, increasing retention and serves contextual information quickly.

Seamless handover and fast look up of customer information, driving down AHT, whilst minimising the traditional manual call centre agent actions of slow cumbersome look-ups.

Customisable customer insights and dashboards powered by the KykIT call centre solution, enabling increased business performance as insights are provided in seconds with decisions able to be made quickly.

Leveraging Amazon Polly for natural contextual customer experience, coupled with Amazon Lex for speech recognition and natural language conversations to cater for a multi channel call centre solution.